Innovative call systems and resident monitoring solutions for senior living.
Full Continuum of Care
The Vigil System offers solutions for all levels of care on one platform, including independent living, memory care, assisted living, rehab and skilled nursing. The Vigil System is suitable for small stand-alone buildings as well as large Life Plan Community (CCRC) style campuses with multiple buildings and care levels. Benefits of using one platform across your campus include costs savings from shared infrastructure, seamless reporting for all care levels, flexibility to add advanced tools to only the areas that need them, and partnering with one vendor instead of many.
Continually investing in research and development, we plan and build our business with a view to the future and a respect for the changing needs of our customers and the constant evolution of technology. With our own team of software and hardware engineers we have the ability to make updates and implement new features quickly and seamlessly. Tools like our cloud interface and our API allow us to integrate with other systems such as wander solutions, environmental monitoring, smart speakers, and electronic health records, to name a few.
World Class Customer Service
From an IT standpoint I can’t think of anything left out. Vigil is one of the best vendors I’ve ever worked with and hope your personnel never changes. I can’t thank Sam, Cam, or Dan enough for everything over the years.
It's nice to see that there are some companies that still maintain a strong customer service, and Vigil is one of them. Anytime there is an issue with the Vigil system, I get immediate, professional, and courteous response. The staff at Vigil are just an absolute breeze to deal with.
You and your whole Vigil team always impress me (and my teams, construction & Operations) with your knowledge, attention to detail & follow through. Vigil is one of the very few companies I feel I don’t have to baby sit, You guys are always on your game and make our lives easier. I truly enjoy working with you and Vigil
Our excellent customer service is the number one reason that we’ve built our business on repeat customers. We recognize that providing exceptional products is not enough, and pride ourselves on providing the best customer service and support 24 hours a day, 7 days a week. As your partner, we are there from the beginning to consult on regulations and create design drawings. We professionally manage the installation process and provide on-site staff training. Once your system is fully operational our online tools and web training help train new staff and we will proactively call you if your system needs attention.
Do Wearables for Memory Care Residents Actually Work?
Are your residents wearing their wearables? That’s not a trick question. From what I’ve been hearing these days, the answer could just as easily be “no” as “yes”. But why? There are more systems available now than ever to (purportedly) track behaviors, health, safety,...
Reducing Response Time and Call Volume through Safety Technology
In a recent case study published by the LeadingAge Center for Aging Services Technologies (CAST), the Blake Management Group talks about how they use the Vigil View Reports software to reduce response times, increase resident, staff and family member satisfaction,...
Are Wireless Call Systems Really Better than Hardwired?
According to a recent National Center for Health Statistics report, only 45.9% of American households still used landlines for their telephones. This probably isn’t that surprising since increasingly wireless is in and wired is out. The general thought is that...